Ever stopped to consider what experience your customer (or potential customer) hears when they call your business. We know you spend a lot of time, care and money on how you look - on the web, press advertising, tv & radio, and your premises too when you welcome customers in. Most advertising and promotion is still geared to getting the phone to ring? So how does your audio experience measure up on the telephone?

Do you know how significant the answer to this question really is?

Consumers' top gripe is being left endlessly on hold by companies, according to a report commissioned by the National Consumer Council (NCC). "Leaving people hanging on the phone - the top consumer gripe - isn't only unacceptable, but could also slash company profits, as people get fed up and take their business elsewhere". Read more...

We ensure that all your telephone audio is directly relevant to the caller, positive and geared to generate proactive responses, with the perception they have spent less time on hold than is really the case. We do this by offering a unique technology that means the caller doesn't feel isolated or "just connected to a machine", but is engaged in a real time, live and dynamic channel - like having your own radio station.

The Secret: Relevant Information, to the Relevant Caller, at the Relevant Time

With 10 years of experience in this field, Centre Radio is the only on hold company in the UK that wants their telephone audio to be measured by our clients

Why? Because we have proven time and again that our unique blend of technology and experience creates results for your business. Click here to read more...

• Live Messaging / Marketing On Hold
• IVR & Auto Attendants
• Multilingual / International Voice Services
• Case Studies

• Reducing perception of time spent on hold
• Reduce caller abandonment rates
• Reduce agent contact time
• Improve telephone customer satisfaction
• Creating proactive customers
• Increasing sales
• Increasing migration to your website